// Support
Get help.
Pick a product to get to the right help page.
// AxeBlock EDIT
Help with AxeBlock EDIT.
- Start with Help. Connecting, supported units, and what to do when the app and the unit disagree: AxeBlock EDIT Help.
- Found a bug? Send it from inside the app: tap ? in the header, then Send Report. It attaches your device, unit and connection for you, so one line is enough. What a report contains.
- Anything else, like a question Help doesn't answer or a report you want deleted: contact form. It comes straight to John.
Refunds for App Store purchases are handled by Apple: reportaproblem.apple.com.
// Ask the studio
Quick question?
Ask here for an instant answer from our docs. Anything it can't answer — accounts, billing, bugs — goes through the form above, straight to a human.
// Fractal Unit ID
Own a Fractal unit we haven't confirmed?
Community captures are how we confirm units on real hardware — a two-minute, read-only capture from your rig is what turns "should work" into confirmed support. Submit yours here.
Capture stuck or not sure what happened? Email john@bloodyfingersoftware.com.
// Common questions
Answers, first.
What is Bloody Finger Software?
An independent software studio that builds AI tools for performance creative work — ad creative review (TheAdBench.AI), browser-based AI video editing (AI Cinema, open source / MIT-licensed), music software for guitarists (AxeBlock EDIT, available on the App Store), and custom builds. Run by a creative director and product designer. Founded 2026, based in Oakland, CA. No investors, no advisory board.
Who runs Bloody Finger Software?
A creative director and product designer based in Oakland, CA. No investors, no advisory board.
What AI powers these tools?
Claude (Anthropic). We are an independent third-party developer with no affiliation to Anthropic.
Does Bloody Finger Software store my ads?
No. Ads are processed in real time and not retained. No advertising profiles, no data sales.
What does TheAdBench.AI do?
AI ad creative review for any measurable advertising creative. Deepest calibration on short-form video (TikTok, Reels, Shorts, Facebook, X, Snapchat, Pinterest, LinkedIn, Threads, Vimeo); static social, display, marketplace, search, email, and OOH handled on their own format's terms. Senior-strategist read in under a minute.
Is TheAdBench.AI free?
Yes, there's a free tier — and paid plans for volume. A free account is $0 with no credit card: 3 Quick Checks + 1 Deep Dive + 3 Account Value Scores per day, shareable report URLs, saved history. Without an account you still get 1 Quick Check per day. Pro is $49 per month: 10 Quick Checks + 10 Deep Dives per day, the complete Deep Dive report, credit top-ups past the cap. Agency is $199 per month: everything in Pro, plus brand kit, API access, bulk batch analysis (up to 50 ads), and 5 team seats.
What platforms does TheAdBench.AI support?
18+ platforms including Meta, Google, TikTok, LinkedIn, X, Snap, Reddit, Pinterest, Amazon, Apple Search, Microsoft, Spotify, CTV, retail media, Nextdoor, OOH, print, and email.
What is AxeBlock EDIT?
Edit and control your supported Fractal Audio device from iPhone, iPad or Mac. Runs on iPhone and iPad, with an Apple Watch companion; AxeBlock EDIT for Android is coming soon — wired over USB-C (Axe-Fx III) or wirelessly via Bluetooth MIDI (WIDI adapter, both II and III). Control presets, scenes, supported blocks, and the routing grid. Edits happen live in the edit buffer; nothing writes to a stored preset until you hit Save. Available on the App Store; $9.99, no subscription, no in-app purchases. More at bloodyfingersoftware.com/axe-block-edit.
Does AxeBlock EDIT run on iPhone?
Yes — AxeBlock EDIT runs on iPhone and iPad. AxeBlock EDIT for Android is coming soon; pick Android on bloodyfingersoftware.com/axe-block-edit to get one email when it ships.
Is there an Apple Watch app for AxeBlock EDIT?
Yes, as a companion. Change presets and engage the tuner from Apple Watch, with a buzz when you're in tune. The companion works through AxeBlock EDIT on your connected iPhone.
Is there a Mac or Windows version?
Coming soon: LegacyBlock EDIT for Mac and Windows. Pick macOS or Windows on bloodyfingersoftware.com/axe-block-edit to get one email when it ships.
Does AxeBlock EDIT work with the FM9?
Yes — confirmed by a beta tester on a real FM9 (firmware 12.00): presets load, scenes switch from the app, and edits land on the unit. FM9 editing covers Amp, Delay, Reverb, Flanger, Multitap, Cab and most blocks, plus controller and modifier sources and the MIDI block — from FM9-Edit's own parameter tables and FM9 captures. It connects over USB or Bluetooth (WIDI). Grid editing and preset Save / Save As are included; changes made on the unit itself (footswitch bypass, front-panel knobs, scene switches) don't yet show in the app. If you own one, running the Fractal Unit ID capture at bloodyfingersoftware.com/axe-block-edit/fractal-unit-id is what puts your unit on the supported path — it connects over USB on a Mac or Windows computer and reads the unit only; it physically can't change, save, or write anything on it. Every capture helps, and we're grateful for it.
Why won't my FM3 connect over USB?
The FM3 is not a USB-MIDI device on any platform — that's Fractal's hardware design, not a bug. Its USB port only talks to Fractal-Bot and FM3-Edit, so no MIDI app can control an FM3 over USB. All MIDI control goes through the FM3's 5-pin DIN ports: use a wired MIDI interface (the Roland UM-ONE mk2 works well) or a Bluetooth MIDI adapter like the CME WIDI Master. FM3 editing — Amp, Delay, Reverb, Cab, Plex, Megatap, IR Player and Multitap by the FM3's own parameter map, with grid editing and preset Save / Save As — is confirmed by a beta tester on a real FM3 over Bluetooth (Amp and Delay edits live). If you own one, running the Fractal Unit ID capture at bloodyfingersoftware.com/axe-block-edit/fractal-unit-id is how your unit gets on the supported path — it reads the unit only and physically can't change, save, or write anything on it. We're grateful to every owner who sends one.
Which Fractal units does AxeBlock EDIT support?
The Axe-Fx III and VP4 have full, real-time editing, verified on real units (III firmware 32.06, VP4 firmware 4.04); both connect by USB straight into the iPhone or iPad. The Axe-Fx II family (II, MkII, XL, XL+) is supported with full editing — browse presets, edit supported blocks and parameters, grid, and Save — calibrated against a real Axe-Fx II XL; on iPhone and iPad the II connects by Bluetooth (WIDI) or 5-pin MIDI, because its USB isn't iPhone- or iPad-compatible (on a Mac, USB works with Fractal's driver). FM9 and FM3 editing is confirmed by beta testers on their own units. AM4 editing is built, but not yet confirmed on hardware. The FM9 and AM4 connect by USB; the FM3 has no MIDI-over-USB, so it connects by Bluetooth MIDI (WIDI Master) or 5-pin DIN MIDI. FM9 and FM3 grid editing and preset Save / Save As are included. The AX8 and FX8 identify and read; editing is locked on both. The Axe-Fx Standard and Ultra connect and identify, with editing locked. If you own one of the units not yet confirmed, running the Fractal Unit ID capture at bloodyfingersoftware.com/axe-block-edit/fractal-unit-id is how your unit gets on the supported path — it reads the unit only and physically can't change, save, or write anything on it. Every capture helps.
Is AxeBlock EDIT accessible to blind or low-vision players?
Yes — it's built with VoiceOver from day one. Support covers parameter editing (knobs, faders, switches, and selectors — log-taper knobs step musically, so each step actually matches what you hear) plus the tuner's pitch detection and string/tuning selection, with Dynamic Type up to .accessibility2. Grid routing and the preset browser have more limited support today; that work is ongoing. Two blind guitarists gave feedback before launch. The app also ships an automated accessibility audit in CI, checking contrast and hit-target size on every build.
What do I need to run the Fractal Unit ID tool?
Chrome or Edge on a Mac or Windows computer. Safari and all iPad/iPhone browsers can't run it — Apple's browsers have no Web MIDI. On Windows, install Fractal's USB driver first (no driver means no MIDI ports) and close Axe-Edit or Fractal-Bot — Windows MIDI only allows one app at a time. Bluetooth MIDI adapters work with the tool on Mac only — we've tested CME WIDI; Yamaha MD-BT01 and Roland WM-1 are recognized but untested. The tool is read-only by construction — it cannot write, save, or change presets — and nothing is sent to us unless you press Submit.
What is the Fractal capture program?
We confirm every Fractal unit on real hardware before AxeBlock EDIT claims to support it — and we don't own every unit. Owners help by running the Fractal Unit ID tool at bloodyfingersoftware.com/axe-block-edit/fractal-unit-id: it reads your unit in the browser and captures how it answers, which is what puts your unit on the supported path. It's read-only by construction — it cannot change, save, or write anything to your gear — and nothing is sent to us unless you press Submit. If a capture gets stuck, email john@bloodyfingersoftware.com and we'll help. It's an ask, not a product: you're doing unpaid work for the program, and we're grateful for it.
What is AI Cinema?
A browser-based AI video editor for the BYOM era. Premiere-style timeline. Bring your own models (Replicate, Runway, ElevenLabs, Pollinations). Drop in footage, color-grade, render an MP4 client-side via ffmpeg.wasm. Free, MIT-licensed. Source: github.com/shreddykrueger75/ai-cinema. Demo: ai-cinema-red.vercel.app.
Is AI Cinema free?
Yes — free and MIT-licensed. Your only cost is what you spend with the AI providers whose models you bring (your API keys, your accounts).
Is there a Discord?
Yes — the Bloody Finger Software Discord is at discord.gg/RfJmF4dcW5. It's where AxeBlock EDIT users, Fractal owners, and Ad Bench users can talk to each other and to John directly. It's new, so it's quiet — early folks get to shape it. Anything that needs a paper trail (account, billing, a bug with your specific unit) is still better by email: john@bloodyfingersoftware.com.
How do I reach a human?
Use the product picker at the top of the support page, or email john@bloodyfingersoftware.com directly. Anything about accounts, billing, bugs, or your specific unit is best sent that way — John reads every message.
What is the Submissive Chicken?
A featured campaign tied to TheAdBench.AI. A cynical, burned-out chicken at a terminal who does whatever you type. Free. Lives at theadbench.ai/chicken.